SharedXpertise Media, the publisher of HRO Today magazine and HRO Today Global, has unveiled the highly anticipated HRO Today Total Workforce Solutions Baker's Dozen Customer Satisfaction Ratings™. These ratings are based solely on feedback from buyers of the rated services, offering an unbiased assessment of the top providers in the total workforce solutions (TWS) space.
Since 2018, HRO Today has included a dedicated section in its managed service program (MSP) and recruitment process outsourcing (RPO) surveys to evaluate providers' TWS offerings. By consolidating responses from companies utilizing the same provider for both contingent and full-time employee needs, HRO Today has compiled a comprehensive data set to rank the top TWS providers.
The methodology behind the Baker's Dozen Customer Satisfaction Ratings™ is consistent with HRO Today's other renowned rankings. The overall ranking is determined by analyzing results across three subcategories: service breadth, size of deals, and quality of service. HRO Today employs a predetermined algorithm that weighs questions and categories based on importance, ensuring a statistically valid and reliable outcome.
While HRO Today does not claim its methodology is the only viable rating program, the publication vouches for its statistical validity. The TWS Baker's Dozen Customer Satisfaction Ratings™ aim to provide valuable insights for companies embarking on their next request for proposal (RFP) process for comprehensive talent management solutions.
As a trusted authority in the HR industry, HRO Today and HRO Today Global offer unparalleled reach and depth of content through their magazines, web portals, research, e-newsletters, events, and social networks. HR leaders heavily rely on the HRO Today's Baker's Dozen rankings when selecting HR service providers, making these ratings an invaluable resource for informed decision-making.
