UGI Utilities Warns of Escalating Scam Attempts Targeting Customers
TL;DR
Scammers are targeting UGI customers with fake ads and phone numbers, so always verify the official number to avoid financial loss and maintain security.
UGI Utilities warns customers to call only 800-276-2722, verify worker IDs, and check official websites to prevent falling for fraudulent payment requests.
UGI's alert helps protect vulnerable customers from scams, fostering trust and safety in essential utility services for communities.
Scammers use sponsored online ads with fake UGI numbers, but the real number is 800-276-2722 for secure contact.
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UGI Utilities, Inc. has reported another attempted scam targeting customers, marking the second warning in less than a week about fraudulent activities. A customer scheduled for natural gas service line installation contacted a phone number found online that appeared legitimate but was actually operated by scammers. After extensive questioning, the scammer attempted to convince the customer they owed $1,350 for installation work that UGI provides free of charge. The incident follows UGI's recent alert about scammers creating sponsored online ads that appear when customers search for UGI's contact information. These ads, which contain fraudulent phone numbers, do not mention UGI but are designed to deceive customers into believing they are contacting the legitimate utility company.
The Federal Trade Commission has consistently warned about this type of scam involving sponsored ads in online searches and social media platforms. Dan Adamo, UGI Vice President of Customer Relations, emphasized that customers should only use the official contact number: 800-276-2722. "UGI makes sure that phone number is visible and well publicized in outreach to our customers, on our customer portal, and official website but scammers are finding ways to deceive customers," Adamo stated. The company maintains its official presence at www.ugi.com where legitimate contact information is available.
UGI also warned customers about door-to-door scammers posing as utility workers. The company advises customers to always request identification, as UGI workers carry photo ID, wear blue or orange uniforms with the UGI logo, and drive marked company vehicles. Suspicious individuals should not be allowed entry, and customers should verify visits by calling the official UGI number. These scams represent a significant threat to customer security and highlight the importance of verifying all utility-related communications through official channels. The repeated warnings within a short timeframe indicate an escalation in scam sophistication and frequency, suggesting that fraudsters are adapting their tactics to exploit digital search behaviors and personal interactions. This development matters because it demonstrates how scammers are leveraging legitimate business operations and customer service expectations to perpetrate fraud, potentially affecting vulnerable populations who may be less familiar with verification protocols. The implications extend beyond financial loss to include erosion of trust in utility providers and increased anxiety among customers who must now navigate additional verification steps for routine services. As utility scams become more prevalent nationwide, this case serves as a critical reminder for consumers to exercise heightened caution and for companies to reinforce their communication protocols.
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